Question 1

Do you offer existing bed base and mattress removal?

Accepted Answer

Yes, we offer two removal options to make your upgrade as seamless as possible:

Council Collection Service We can move your existing bed to the curb for council pickup. Please note that council regulations require items to be placed out no more than 24 hours before your scheduled collection date, so you'll need to arrange your council pickup beforehand and let us know the date.

Waste Facility Disposal We can take your old bed directly to a local waste facility for immediate disposal. This service costs approximately $200 per mattress (facility fees) plus our standard delivery charge.

If you'd like to arrange removal, please mention it when placing your order so we can coordinate the logistics with your delivery.

Question 2

Does the bed require any assembly?

Accepted Answer

Therapist Choice beds are delivered fully assembled and can be set up in just a few minutes, making the process quick and straightforward. To make the setup even easier, we have step-by-step video guides available online. You'll simply need to remove the bed from the box, attach the 6 adjustable legs, and plug it into the wall outlet.

Question 3

Can the height or floor clearance of Therapist Choice adjustable bed legs be adjusted?

Accepted Answer

Yes, the height and floor clearance of our adjustable bed legs can be customized to suit your needs. Contact us for assistance in selecting the right configuration for your space.

Question 4

What is the warranty period for Therapist Choice products?

Accepted Answer

Our adjustable beds come with a 10-year warranty, ensuring long-term reliability and peace of mind. If you encounter any issues during this period, we will provide support to resolve them promptly.

Question 5

What happens if the motors stop working?

Accepted Answer

Therapist Choice adjustable beds are equipped with premium German-designed dual motors, delivering an impressive 6,000 Newtons of force. These motors are engineered for exceptional performance, operating at an ultra-quiet 50 dB. Built to last, our motors undergo rigorous testing for over 5,000 cycles, ensuring they function reliably for more than 10 years with daily use.
If, after 10 years, you find that the motors need replacing, they can be easily purchased directly from our website for just $90 each. The replacement process is simple and can be completed in seconds without the need for a technician. If you require a replacement motor during the warranty period, contact us and we can post you a replacement free of charge or arrange for a technician to replace the motor at your residence. Travel fee applies.

Question 6

Which aged care providers do you work with?

Accepted Answer

We are willing to provide all required documentation to register with your home care, NDIS or aged care provider.  We may request your permission to contact them on your behalf.

Question 7

What payment options are available for Therapist Choice products?

Accepted Answer

We accept a variety of payment methods including credit cards, PayPal, Apple Pay, Google Pay, and NDIS funding. Additionally, Support at Home packages can be utilized for purchases, making it convenient for aged care recipients.

Question 8

Is it safe to use an electric blanket with a Therapist Choice adjustable bed?

Accepted Answer

Absolutely! You can safely use an electric blanket with your adjustable bed without placing layers between the blanket and mattress. Ensure the blanket is plugged into a separate outlet to avoid interference with the bed's motor or massage functions. For your safety, always switch off the blanket before sleeping if it lacks an automatic shut-off timer.

Question 9

What size sheets do I need for my new adjustable mattress?

Accepted Answer

You can use the same size sheets as your new Therapist Choice bed. However, it's important to ensure that the sheets have a depth of 40-50cm to provide enough fabric for each side of the mattress to move freely without coming loose during adjustments.

Question 10

Does Therapist Choice have a physical showroom?

Accepted Answer

No, we operate exclusively online to focus on delivering premium materials, evidence-based designs, and expert guidance. You can schedule an OT assessment or a free in-home bed trial, supported by our 30-night comfort exchange and extensive warranties.

Question 11

Can you help me schedule an Occupational Therapy assessment and report?

Accepted Answer

Yes, we have a large network of independent Occupational Therapists available at short notice who can conduct assessments and provide detailed reports. Our OT reports are fully compliant with various funding programs including Support at Home, Restorative Care, End of Life funding, NDIS, and other government support schemes. Please contact our support team to arrange an appointment that suits your schedule and location. You are under no obligation to purchase through us as a result of us coordinating your OT assessment. OT's do not receive additional financial incentive or otherwise. OTs do provide recommendations from competitors.

Question 12

How long does it take to schedule an Occupational Therapy appointment and report?

Accepted Answer

Typically, we can arrange an Occupational Therapy assessment within 7 days.
For faster turnaround, we also offer compliant reports through physiotherapist assessments, which can be scheduled on even shorter notice. Please note that physiotherapist assessments are specifically for bed recommendations and do not cover other household items or modifications.
After your appointment, reports are typically submitted within 5-10 business days. During this period, we can assist with registration with your chosen aged care or NDIS provider to streamline the approval process.
Urgent cases: Depending on the urgency—for example, after discharge from hospital—we may be able to triage your appointment to expedite the process. Please contact us to discuss your circumstances further.

Question 13

What are your fees for mobile Occupational Therapy appointments at home for aged care and NDIS?

Accepted Answer

Occupational Therapy Fees
Our fees are approximately the industry median for aged care and NDIS at $194 per hour.
The complexity of your health status and requirements will affect the total number of hours required.

Estimated Hours:
Occupational Therapy Assessment:
 • 3-5 hours for assessment, travel, diagrams, quotes and report writing.
 • Covers all goods, equipment, and home modifications required (e.g., bed, railings, ramps, chair, table, pads, appliances, aids, garments, etc.)
Physiotherapy Assessment:
 • 2-3 hours (includes assessment, travel, and report writing)
 • Limited to one item only (i.e., bed assessment)
 • Does not include home modifications
Get an Accurate Quote
Please contact us to discuss your specific circumstances further and obtain a more accurate estimate and/or formal quote tailored to your needs.

Specification	Long Single	Long King Single	Long Double	Long Queen	Long Split Queen
Safe Working Load (SWL)	30 – 200 kg	30 – 200 kg	30 – 200 kg	30 – 200 kg	30 – 200 kg
Length	203 cm	203 cm	203 cm	203 cm	203 cm
Width	91 cm	107 cm	135 cm	152 cm	75 cm
Depth	25 cm	25 cm	25 cm	25 cm	25 cm

Specifications	Long Single	Long King Single	Long Double	Long Queen	Long Split Queen
Safe Working Load (SWL)	30 kg – 200 kg	30 kg – 200 kg	30 kg – 200 kg	30 kg – 200 kg	30 kg – 200 kg
Length	203 cm	203 cm	203 cm	203 cm	203 cm
Width	90 cm	107 cm	135 cm	152 cm	75 cm
Depth	20 cm	20 cm	20 cm	20 cm	20 cm

Pressure Relief Hybrid Mattress TPE25

Dimensions

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